CH&Co is looking for a passionate and experienced Head of Retail (Catering) to lead and develop our matchday and event-day food and beverage operations at Charlton Athletic Football Club. From kiosks to mobile units and fan zone food offerings, this role is central to delivering quality, efficiency, and a first-class fan experience across all catering outlets.
About the Role:
As Head of Retail (Catering), you’ll be responsible for the planning, delivery, and commercial success of all stadium F&B retail operations. Working closely with internal teams and external partners, you’ll lead the charge in transforming how fans experience food and drink at The Valley – driving standards, increasing revenue, and delivering consistently excellent service.
Key Responsibilities:
- Oversee the end-to-end operation of all retail catering units on matchdays and non-matchday events.
- Recruit, train, and manage a catering retail team, including supervisors, kiosk staff, and casual workers.
- Lead on planning, logistics, and stock control to ensure smooth operations across all outlets.
- Work with suppliers to deliver a high-quality and varied product range, with a focus on fan satisfaction and profitability.
- Monitor and report on sales, margins, and customer feedback to drive continuous improvement.
- Ensure compliance with all health and safety, hygiene, and licensing regulations.
- Implement efficient systems and processes for ordering and service delivery.
- Contribute to marketing promotions and matchday campaigns that boost spend-per-head and fan engagement.
What We’re Looking For:
- Proven experience in a senior catering or F&B retail management role (stadium, venue, or large-scale event experience preferred).
- Strong leadership, team management, and organisational skills.
- A commercial mindset with experience in cost control, profit maximisation, and supplier negotiation.
- Understanding of health & safety, food hygiene standards, and allergen legislation.
- Ability to thrive in a fast-paced environment and remain calm under pressure.
- Availability to work weekends, evenings, and matchdays as required.